FAQs

How do I register for an online account?

Visit the Register Account page to enter your address, shipping address (if different from billing), and your contact details. From this page, you will be able to assign and update your personal password. If you feel you already have an existing account, go to the Login Page and enter your details there. You can always ask for a reminder password to be sent to your email address. If you have any trouble registering or managing your account details or login credentials, please contact us toll-free at 1-888-804-8820 and our Customer Service team will help you through the process.

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I lost my password. Help!

Simply go to the My Account page and enter your Username. This is the email address you used when you first set up your account. We will send a new password to the e-mail address associated with your West Coast Seeds online account. We ask that you then edit your Account Details and update your password to something fresh and memorable. In the event that you set up your account using an email that is no longer in service, simply contact us toll-free at 1-888-804-8820, and our Customer Service team will help update your account.

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What is the login for?

The login process is a security measure to insure that your details are kept safe. We suggest that when you place your first online order, you write down the login information and keep it in a safe place. You will need it to place online orders in the future. The login function also makes it harder for our website to be corrupted by spam messages and so-called spambots.

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What taxes apply to the different products?

Residents of British Columbia must pay 7% Provincial Sales Tax (PST) on all items purchased except seeds, books, and plant stock. If you are a professional grower or have Aboriginal status, be sure to include your status number, and you will not be charged sales tax.

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Which credit cards are accepted?

In addition to personal cheques and money orders, we accept Visa, Mastercard, American Express and Discover cards. 

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