FAQs

What if something is wrong with my order?

When you receive your order, please carefully check the contents. If anything seems wrong, missing, or out of place, contact us right away, and we will fix the problem in a timely fashion. Our packing and shipping system has several levels of review to ensure accuracy and expediency. In the event of simple human error, we will be happy to work towards a speedy and agreeable solution.

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What do I do if I am not satisfied with a product?

Your satisfaction is very important to us. If you are dissatisfied with any of our services or products, contact us within a reasonable time period so we can take steps towards an agreeable solution.  Please visit our Refunds and Returns page for additional information on our policies.

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When will products be delivered?

After receiving your order, we process it and ship it as quickly as possible. You will receive an email when your order has been shipped. The peak of our order processing season is March and April, when processing may take more than 48 hours due to heavy traffic. Once your parcel has been shipped, you can expect it within a few days in Canada, slightly longer to the U.S. For information about back-ordered items, please visit the Ordering and Shipping page.

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How are shipping charges calculated?

West Coast Seeds is committed to keeping shipping costs as low as possible, and we use a number of carriers to effect this. We use Canada Post, Canpar, and/or Purolator to select the best service for your order and your location. If you are concerned about shipping charges, please contact us prior to placing your order.  Our internet shipping calculator will calculate the approximate cost of shipping based on the dimension/weight and size of the box.  You will be able to select from a range of shipping methods (including pickup) as you complete the order process.  

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What areas do you ship to?

West Coast Seeds offers worldwide shipping. Please note: Due to border restrictions, we cannot ship plant stock into the U.S. Mason Bee cocoons when ordered will be shipped from within the U.S. to our U.S customers.

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